Looking at some older posts I noticed that data tracking accuracy was verified by a 3rd party. Is this third party paid by Cox and does it have to report to a Government entity as to the accuracy of the findings? Do dropped packets get counted? I would like to think that if there is a connection issue that could be a faulty external connection or node that the customer does not have to pay for the lack of performance not only with quality of service but monetarily.
My final opinion is the jump to charge for data has been extremely negative for your service. When Giga-blast was first introduced it was going to be a 3 TB plan, now reduced. If you're going to charge for data you need more options not just an additional 50% and unlimited. The sad truth is most people are tech savoy enough to realize that when you jumped to on demand TV with your digital devices, your bandwidth usage was dropped tremendously if not exponentially. So charging for data like there is a shortage, pretty obvious as to what is going on here.
Last, when I agreed to your terms and conditions and went to read them the page was not found, :)
The bandwidth meter is a joke. I've already reached out to the FCC giving them clear demonstrations of just how unethical Cox's data usage fees are.
Just keep an eye out for wireless 5g service in your area. Cox now makes Comcast/ATT look ethical. A major provider had rolled out unlimited 5g service for $50 a month. A reckoning is coming for the cable modem monopolies.