Daily outages in my area. UNACCEPTABLE
There are daily internet outages in my area (92026) this is unacceptable! I need to work remotely and with 0.5Mbps upload speeds, it is impossible. I pay for 300 down/ 30 up speeds and rarely reach t...
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I am very confident that the issue is in our neighborhood. I went trhoug the same process as you a few weeks ago. Changed the modem, no dice. Cox sent a tech to check the line from my house to the side walk and that was good. I have a single new quad shielded coax cable inside the house going directly to the modem so that's not the issue. I think they have a bigger issue in our area and they are not aware or don't want to fix it properly.
jcastaner1 I hope your issues with upload speed have been resolved by now! Anyway, I just wanted to give you a heads up! Check your bill! If you had a Cox Tech come to your house, they MIGHT have charged you a Pro Connect Install fee which is $100! They apparently charge this if the Tech comes out to your home to fix a "Self-installation" issue. I had no self installation issues since it was a neighborhood equipment issue. I spend almost an hour "chatting" with a CSR trying to convince them that the charge was NOT valid as they kept insisting it was! Even when I asked the CSR to escalate to their supervisor they both were insisting it was valid! It wasn't until I gave the CSR the Ticket# I posted here and did some investigating on their own that the CSR finally agreed with me. They apologized to me for the confusion and gave me the $100 credit to my account!
