Daily Internet/Phone Outage in Metairie Louisiana Zip Code 70002
For over 1-week now, I have experienced a daily Internet/Phone outage in the 4000 block of Neyrey Drive in Metairie, Louisiana zip code 70002.
The outage occurs at exactly 7:10am and lasts for about 15-minutes. Since I have to work from home now due to covid, this daily morning outage is very disruptive, since I rely on having an Internet connection to work from home.
My cable modem is an Arris TM3402A, which is D3.1 rated.
I've called Cox 5 different days when the outage occurred, and after wasting some time on their automated system before I talk to someone, they say "I see that there is an outage in your area and we are working to restore service". That basically means that other people besides me have also reported the outage. I question how can this happen everyday at exactly the same time for so many days in a row, and of course they cannot answer. They try to console me by offering to send a text message to my cell phone when service is restored. That text message arrives more than an hour after service is restored and is useless.
Has anyone else experienced a daily outage like this occurring at the same time everyday? What could cause a time synchronized daily outage?