JB I don't know if anyone from Cox tried addressing this first but have you considered that it might be your NIC[network interface card] with whatever device you're using? This to me [especially since you've had cox equipment replaced and the issue continues] sounds like it might be the NIC in your device/interference or both.
Thanks for that follow up insight. It's not my Devices(several wired and wireless), it's the entire connection. All my devices loose connection at the same time, not just my computer.
I finally got two good technicians out after complaining so much to Cox, who actually did a deep dive analysis on my internet. They confirmed there are in fact issues with the feeder line to my building(not the drop line to my house). They also did find the higher than ideal power levels that they said is an overall local infrastructure issue. The techs said they don't fix any of that, but they did assure me they put in a work order for the construction team to come out and fix the feeder line and to further investigate the power levels on my street. While it's still not fixed, this is the most promising interaction... and Cox finally admitted there is nothing I can do to fix this- it's all on their end.
