Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
Did the rep provide any other reason besides you "had to have" it? Without a valid reason, you can definitely cancel telephone service especially without cable-TV service.
What Internet plan do you have? Is Cox tying your forced telephone service to an Internet plan? Reduce your plan. Based on how you described your Internet habits, you and your husband do not need much bandwidth.
I pulled up our "Data Usage Meter".
Data plan" 1280 GB
Service: Internet Essential Classic
---------------------------------------------------------
My bill run down:
Internet $55.99
Telephone $10.98 (with anonymous call rejection $.99) - whatever that is.
Taxes, Fees & Surcharges $6.34
