Critical T3 Errors - Multiple

Question

Need some assistance. I've had multiple issues with disconnects while gaming and the history of errors listed below is alarming. Need some advice.
Connections are tight and secure. No splitters in line. Cox installed coaxial cables. I've done the trouble shooting within the apartment.

Sat Nov 23 01:48:43 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Time Not Established&nbsp;
&nbsp;Notice (6)&nbsp;
&nbsp;Honoring MDD; IP provisioning mode = IPv4&nbsp;

&nbsp;Time Not Established&nbsp;
&nbsp;Warning (5)&nbsp;
&nbsp;DHCP WARNING - Non-critical field invalid in response ;CM-MA...&nbsp;

&nbsp;Mon Nov 25 21:38:42 2019 &nbsp;
&nbsp;Notice (6)&nbsp;
&nbsp;TLV-11 - unrecognized OID;CM-MAC= ;CMTS-MAC=...&nbsp;

&nbsp;Tue Nov 26 15:12:18 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/...&nbsp;

&nbsp;Tue Nov 26 15:12:18 2019 &nbsp;
&nbsp;Warning (5)&nbsp;
&nbsp;MDD message timeout;CM-MAC= ;CMTS-MAC=70:6e:...&nbsp;

&nbsp;Tue Nov 26 15:12:21 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;SYNC Timing Synchronization failure - Failed to acquire QAM/...&nbsp;

&nbsp;Tue Nov 26 15:12:22 2019 &nbsp;
&nbsp;Warning (5)&nbsp;
&nbsp;MDD message timeout;CM-MAC= ;CMTS-MAC=70:6e:...&nbsp;

&nbsp;Tue Nov 26 15:12:56 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Tue Nov 26 15:13:00 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00...&nbsp;

&nbsp;Tue Nov 26 15:15:48 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Tue Nov 26 15:15:48 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Unicast Maintenance Ranging attempted - No response - Retrie...&nbsp;

&nbsp;Tue Nov 26 15:15:48 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;16 consecutive T3 timeouts while trying to range on upstream...&nbsp;

&nbsp;Tue Nov 26 15:18:47 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Tue Nov 26 15:18:47 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Unicast Maintenance Ranging attempted - No response - Retrie...&nbsp;

&nbsp;Tue Nov 26 15:18:47 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;16 consecutive T3 timeouts while trying to range on upstream...&nbsp;

&nbsp;Tue Nov 26 15:19:07 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Tue Nov 26 15:19:07 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Unicast Maintenance Ranging attempted - No response - Retrie...&nbsp;

&nbsp;Tue Nov 26 15:19:07 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;16 consecutive T3 timeouts while trying to range on upstream...&nbsp;

&nbsp;Tue Nov 26 15:28:27 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Tue Nov 26 15:29:09 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4...&nbsp;

&nbsp;Thu Nov 28 07:37:54 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Fri Nov 29 03:43:24 2019 &nbsp;
&nbsp;Error (4)&nbsp;
&nbsp;DHCP RENEW WARNING - Field invalid in response v4 option;CM-...&nbsp;

&nbsp;Sat Nov 30 05:43:25 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

&nbsp;Sat Nov 30 05:43:27 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Unicast Ranging Received Abort Response - Re-initializing MA...&nbsp;

&nbsp;Sat Nov 30 05:44:32 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Received Response to Broadcast Maintenance Request, But no U...&nbsp;

&nbsp;Sat Nov 30 10:34:19 2019 &nbsp;
&nbsp;Critical (3)&nbsp;
&nbsp;Started Unicast Maintenance Ranging - No Response received -...&nbsp;

chrisl · Answer

I checked from this end and the first thing that stands out is the modem itself as how it is not approved for the level of service you're subscribed to. This would most likely explain the MDD messages as how the modem is looking for available capacity. I'd suggest visiting http://bit.ly/2Dhq5TL for more information on modems approved for use on our network by tier of service to explore upgrade options available.

-Chris

-Chris

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Sat Nov 23 01:48:43 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Mon Nov 25 21:38:42 2019	Notice (6)	TLV-11 - unrecognized OID;CM-MAC= ;CMTS-MAC=...
Tue Nov 26 15:12:18 2019	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/...
Tue Nov 26 15:12:18 2019	Warning (5)	MDD message timeout;CM-MAC= ;CMTS-MAC=70:6e:...
Tue Nov 26 15:12:21 2019	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/...
Tue Nov 26 15:12:22 2019	Warning (5)	MDD message timeout;CM-MAC= ;CMTS-MAC=70:6e:...
Tue Nov 26 15:12:56 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Tue Nov 26 15:13:00 2019	Critical (3)	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00...
Tue Nov 26 15:15:48 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Tue Nov 26 15:15:48 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retrie...
Tue Nov 26 15:15:48 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream...
Tue Nov 26 15:18:47 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Tue Nov 26 15:18:47 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retrie...
Tue Nov 26 15:18:47 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream...
Tue Nov 26 15:19:07 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Tue Nov 26 15:19:07 2019	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retrie...
Tue Nov 26 15:19:07 2019	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream...
Tue Nov 26 15:28:27 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Tue Nov 26 15:29:09 2019	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4...
Thu Nov 28 07:37:54 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Fri Nov 29 03:43:24 2019	Error (4)	DHCP RENEW WARNING - Field invalid in response v4 option;CM-...
Sat Nov 30 05:43:25 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...
Sat Nov 30 05:43:27 2019	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MA...
Sat Nov 30 05:44:32 2019	Critical (3)	Received Response to Broadcast Maintenance Request, But no U...
Sat Nov 30 10:34:19 2019	Critical (3)	Started Unicast Maintenance Ranging - No Response received -...