Forum Discussion

macjj's avatar
macjj
New Contributor
7 years ago

Cox WiFi Hotspots - why does it not recognize my log in information

I have followed all the instructions provided numberous times and each time I get the error - User Name not recognized or password invalid.  I have tried both options Cox Wifi and CoxCable to no avail.  I have add my wife try on a different machine - no joy.  I have called technical support and get the same retoric.  Has anyone else had the same issues and what did you do to resolve?

  • MaryF's avatar
    MaryF
    Former Moderator
    7 years ago

    Hi Macjj,

    We can look into your issue. Please send us an email to cox.help@cox.com with your full name, street address, user ID that you are logging in with, and a link to your forum post.

    Mary F.
    Cox Support Forums Moderator