Cox Webmail marks non-SPAM emails as SPAM
Cox Webmail continues to mark emails as SPAM, even when they aren't SPAM, but they let ones that are SPAM through. I have marked them as non-SPAM, but cox continues to send them to the SPAM folder. I...
Forum Discussion
Their spam filtering system has been an ongoing problem. I have regularly marked messages that I receive from companies that I want to receive as "Not Spam" yet, a month later, they're back in my SPAM box on the webmail. I'm not talking flagging them once or twice, but repeatedly over the years. As a system administrator for a company, I know how hard it is to find that delicate balance between blocking good messages and allowing bad ones through, and there's many thousands of spam messages for every legitimate message. There are many algorithms and filters out there but none of them are 100% accurate.
What they should do is implement a white-listing option where you can flag messages from trusted addresses to get through. I've always felt it's worse to block a legitimate message than it is to allow a spam message through. Most people will briefly get annoyed at the occasional spam message, but when you start missing legitimate messages that's a big problem.
