Hi Taur, we apologize for having caused anger or frustration with our internet service. Cox does not shape, block or throttle Internet traffic or engage in other network practices based on particular online content, protocols or applications a customer uses, or by a customer’s use of the network. I am including a link that discusses our internet service disclosures in greater detail.
www.cox.com/.../internet-service-disclosures.html
The Elite Gamer Service is only available in our Arizona market at this time. Would you be able to perform a traceroute on a hard-wired connection for us? Latency or packet loss within connecting networks outside of Cox’s network, such as gaming servers, are beyond the scope of our troubleshooting. -Kevin M. Cox Support Forum Moderator
