Forum Discussion

tgies's avatar
tgies
New Contributor
6 years ago

Cox system won't "let" techs schedule service call to remove old filter, so no docsis 3.1

Hi, I recently upgraded to a DOCSIS 3.1 modem and Gigablast and I have what is pretty clearly the textbook problem where an old analog filter on the line blocks channels below about 600MHz, prevent...
DOCSIS 3.1
filter
Gigablast
sb8200
service request
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Tgies, thank you for reaching out to us via email regarding your speeds. As of now, an outage has been declared in your area. When this outage clears, can you please perform a speed test on a hard-wired connection, using the Cox Internet Speed Test tool?

http://bit.ly/2VsdGbX

We'd like to see what speeds you are obtaining on a hard-wired connection. -Kevin M. Cox Support Forum Moderator