Hi Covid Hold,
At this time, our technicians are not entering customer homes –this change helps to protect both our customers and our field technicians while managing the shelter-in-place orders that are in place across our footprint. In most areas, our technicians are committed to assisting our customers with self-installs and trouble calls from outside the home and over the phone to ensure they are connected to essential services that they need right now. We understand that other providers are making different decisions for their employees and customers; our priority is the health and safety of our employees and customers, so we’re not entering customer homes.
Maria
Cox Support Forum Moderator
