Cox States Upload Speed to Increase 67%
Hello,
After reboot and resetting the router and modem there is no change.
My upload speed is 5. If you apply the free increase I should see 8.35.
Am I missing something? Upload speeds a...
Forum Discussion
Here's a post from 7 months ago with the same scenario. It's kinda long with 50 replies but its gist is the "Buckle up for More Speed" promo:
- If you subscribed to the Preferred plan and had an eligible modem, Cox would increase your download from 150 Mbps to 250 Mbps
- Cox notified subscribers via a pop-up on the Cox App and an email from residential@service.cox.com
- The pop-up included a link
- No mention if email included a link
Moderators had confirmed the promo for the Preferred plan and its notifications were legit; however, a moderator confirmed there is currently no promo for the Essential plan.
In this long post from 7 months ago, curtb researched the legitimacy of the email notification. Although the email was legit, we'd need to know the content of the email.
For example, did the email to Curt include a link to log into his account or to "view in browser"...or did the email just instruct Curt to log into his account and reset his modem?
If a moderator had confirmed there is currently no promotion for the Essential plan, someone could have just maliciously copied-and-pasted the content of the "Buckle up for More Speed" promo and included a risky link.
This is an excerpt from the "Buckle up for more speed." email from Cox.
I didn't click the button, but the link began with https://t.em.cox.com
Note: Actual link was removed.
Thanks. I knew you'd remember. Becky solved the mystery. OP hadn't checked Cox email in 4 months.
Who is OP? What does that stand for?
You. Original Poster. It's easier to follow a long thread by referring to the user with the original problem as OP as opposed to using your forum ID. People can forget names.
OP checks email daily!
