CurtB
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Joined 6 years ago
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Re: Audio disruption
Weather can impact your signal if Cox's local equipment is damaged. You could have a faulty tap or demarc that's allowing water inside when it rains. Your service then returns to normal when it dries out. Contact Cox to request a tech check out all of their equipment at your location. If there's damage to Cox equipment, the tech will either repair it, replace it or escalate the issue at no cost to you. However, if no issue is found with Cox equipment, you could be charged for the service call.12Views0likes0CommentsRe: Reception issues
If a major network was having that type of technical issue, it would make widespread news. Your issue is rather common. Each channel you receive is on a different frequency. A local Cox signal issue can cause interference for one or more frequencies, causing pixelation and/or loss of audio for the corresponding channels. Contact Cox to have your signal tested. If the tech says there's an issue with the Cox mainline signal, the Cox tech should escalate the issue to have a Cox line tech investigate and make the necessary repairs. If this is the case, you should contact Cox atcox.help@cox.com and report what the tech found so they can follow-up to ensure the issue was escalated. Getting a tech visit is easy but getting a line tech to actually make repairs is more difficult. If you know your neighbors, ask them if they're having the same issue. If they are, ask them to contact Cox and report it too. That could speed up the process.32Views0likes0CommentsRe: MeTV Picture Quality
I've experienced what Becky described with pixelation for one or more channel frequencies. I had a signal issue that disrupted TV for a few specific channels. If your pixelation is due to a Cox main line signal issue, your biggest hurdle to a solution is getting Cox line techs to fix it. The first thing you should do is contact cox.help@cox.com and include your full name, the service address and a description of your issue. If you know your neighbors who share your node, ask them if they're having a similar issue. If yes, ask them to contact Cox. You're more likely to get action if a number of people report the same issue.166Views1like0CommentsRe: Help
You didn't say, but I will assume it worked in the past. Try unplugging the mini-box and leaving it unplugged for a few hours. They have an issue with overheating. That may fix your issue. If it does but the issue re-occurs, you may have to unplug it while it's not being used, maybe overnight.43Views0likes0Comments