CurtB
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Joined 7 years ago
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Re: FREEZING CONTOUR CLOUD
In case you didn't know, Cox Complete Care is a $10/month subscription service to waive fees that would otherwise be charged to the customer for things like tech visits. It's kind of like insurance, not someone you call. However, if an issue is found on Cox's side of the demarcation point (box on side of your house), no fee will be charged, with or without CCC.Re: FREEZING CONTOUR CLOUD
ArloDamon wrote: Is it possible to get a DVR with a HD returned? Your question could be interpreted in a couple of ways. I suspect you're asking if you can replace the Cloud DVR you currently have with a DVR containing a local hard drive like you had previously. I think ChrisJ2 may have interpreted your question as an inquiry to determine if you can replace a defective Cloud DVR box with another Cloud DVR box. Clarity is important. Cox, can a customer with Cloud DVR change back to a traditional DVR containing a local hard drive?Re: Cloud DVR
Why would those questions be better asked by calling Cox? Which of them were account specific? When there actually are questions or issues that are only applicable to the poster, it is better to communicate directly with Cox. But with the exception of the low-level threat to leave, there was nothing about their questions that were in any way unique to the poster. Moderators routinely ask users to email them to divert complaints away from this public forum.Re: Cox cloud dvr horrible
Cloud DVR requires a strong signal. Yours is probably too weak for quality playback. I would suggest you call Cox and schedule a tech visit to check your signal. If your dropline comes in from a pole, be sure to specify the tech must have a long ladder and, when he arrives, request your signal be checked at the tap (Cox equipment that connects your dropline to the Cox main line). If a signal issue is occurring on Cox's side up to and including the demarcation point (box on the side of your house), you won't be charged for the tech visit. You might want to subscribe to Cox Complete Care ($10/month) prior to scheduling the tech visit because it will cover the fee, regardless of where an issue occurs. You may cancel CCC after 90 days. If you cancel before then, you'll be charged any fees that were waived. But Cloud DVR seems to have a lot of issues. It might be worthwhile to keep CCC and schedule a tech whenever an issue occurs, at least until you go an extended period with no issue. I'm not a Cox employee. I'm just telling you what I'd do.Cox Internet test site consistently reports lower speed
There are frequent discussions about Internet speeds. Most of the time, there's a real issue. But, if you just want to see a higher reported Internet speed, all you may have to do is use a different site. Here are samples from three different sites taken one after the other. Google speed test Internet Speed Test | Check Broadband Speed | Google Fiber Ookla speed test Speedtest by Ookla - The Global Broadband Speed Test Cox speed test Internet Speed Test - Check Your Internet Speed | Cox
