CurtB
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Re: Drop Service
Before returning equipment, prepare a written list of all Cox equipment to be returned including serial numbers, where available, and compare it to the equipment section of your online Cox account. (This is to verify that recorded serial numbers are correct). Take the equipment and your list to a Cox store. Ask for a complete, itemized receipt with serial numbers of all the returned equipment, date of service termination and amount of any refund. Compare the receipt to your list to verify all returned equipment is listed with the correct model and serial numbers. Verify the service termination date and amount of refund are both correct. File the receipt somewhere you can find it later. That may seem like a lot, but it will protect you if Cox later continues to bill you beyond your service termination date, claims you didn't return equipment that you did return or you don't receive the full amount of the refund on your last billing statement.32Views0likes0CommentsRe: Increased Upload Speed
Cox may have increased the upload speed for that Internet plan, but Cox speeds can sometimes exceed published rates by small amounts. You might sign into your Cox account though and check "Your Internet service" to verify you're still on the "Go Fast" plan. Internet Service Details | Cox Communications65Views0likes1CommentRe: Call History Update
Cox still claims they're working on it. How long will they keep that line going before they admit no one is doing anything about it or they just stop replying? They just continue to say they're working on it, but they don't have any additional information to provide. Can I get a job in Cox's software support department? I always had to be accountable to somebody. That same job at Cox sounds like a pretty cushy gig. You never really have to do anything, and no one ever seems to question you about it. Edit: Cox just sent me the following email with a link. "Thank you for choosing Cox. Below, I have provided a link to assist with the job search within Cox. Under careers, you will find many opportunities for you to apply to. Please let us know if you have any questions or concerns that we can assist with. Good luck !" Well, they may not always provide much help, but I got a chuckle out of that. Somebody at Cox has a sense of humor and knows how to play along with a joke. Either that or they're dumber than a fence post and thought I was serious. Whatever, I still laughed.16Views0likes1CommentRe: Call History Update
Thanks, but that's not it. The device is a desktop PC with an ethernet connection to the modem. The main issue is not missing data. It's the redundant, outgoing call record that's created for the (256) 724-7534 voice mail phone number, in addition to the incoming call record for the caller. This happens every time a missed call or a Spam Risk setting sends a call to voice mail, regardless of whether the caller actually leaves a voice mail message. If the caller does leave a message, the voice mail call record is also (correctly) created in the All and Voice Mail tabs. (Erroneous outgoing call records for calls I didn't make are creating clutter in my Call History because of an internal process). This should be an easy fix. Don't create Call History outgoing call records to the voice mail phone number unless the phone owner specifically calls that number. Missed call information is inconsistent. A couple of missed calls appeared in the All tab with a red font and were listed in the Missed tab. Most are not. These issues haven't changed for months. When Cox last replied, they were still saying it's being worked on, but it's obvious that nothing is being done to fix this.32Views0likes2CommentsRe: Call History Update
Today is the four-month anniversary of these on-going 12/13/2024 issues. An outgoing call record is created to (256) 724-7534 (voice mail) every time an incoming call is missed and goes to voice mail. Missed calls in the All tab do not have a red font to indicate the call was missed. Missed calls are not included in the Missed tab.40Views0likes4CommentsRe: My wifi
You're the guy someone in another country was waiting for to start a chat so he could reboot your modem. (Don't ever actually do that). You could have just unplugged it, waited a bit (30 seconds is generally recommended) and then plugged it back in. As for resetting your equipment, if you were using a Cox website, your equipment is fine. A Cox online modem reset performs a reboot and doesn't reset to factory settings. That requires pressing and holding the reset button, usually found on the back of the modem.32Views0likes0CommentsRe: Horrible chat support
Type chat in the search box on the Community home page and press enter. You'll see pages of discussions from people who have had bad experiences with chat. Never use chat unless you need help rebooting your modem. At this point, it's kind of irresponsible of Cox to still offer chat as a prominently displayed option on the home page but you have to know where to look to find an email contact. Contact Cox at cox.help@cox.com93Views1like2CommentsRe: Horrible chat support
You really don't get subtle, do you? I couldn't find the sarcastic font for my last post, so I'll explain it to you. Nobody should need help rebooting a modem, so... there's never a need to contact chat. Got it? There's a second part to the reference though. If you do contact chat for a connection or speed issue, there's a pretty good chance they actually will want to reboot your modem.55Views0likes0CommentsRe: Paying for 1GB, but getting 100MB!!!
If your download speed never gets above 100Mbps, you could have a bottleneck somewhere within your equipment. It could be a 100Mbps NIC or a patch cable that isn't rated for 1Gbps. If so, the reported download speed to your device will top out at around 96Mbps. However, if it has ever exceeded 100Mbps with all your current equipment, that can't be your issue.101Views0likes0Comments