CurtB
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Joined 7 years ago
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Re: Modem for phone extremely hot
Modems can get warm with regular use, but if it's extremely hot to the touch, it could indicate a potential safety issue caused by things like poor ventilation or airflow, excessive power use or faulty hardware. Check the modem’s placement. Make sure it's not covered, near a heat source, or in a tight place without a sufficient airflow. If the problem persists, you can take the modem to a local Cox store and replace it. Contact Cox directly at cox.help@cox.com for further assistance.Re: What was included in this Cox TV software update?
This was a cable TV software update for Cox TV (Contour 1) that was installed last night. It didn't have anything to do with any kind of phone. You may have posted in the wrong discussion. BTW, I don't know where you were going with your first sentence, but I think you meant Occam's razor.Re: What was included in this Cox TV software update?
After sending my initial email to Cox, I posted here. I then received a reply from SharieL in which she said information about this update wasn't shared with your team. I emailed back and asked if this was something she could ask about. She said she would reach out and email me back when she knew more. Instead of asking me to email you with questions about something you didn't have information for and couldn't answer anyway, why wouldn't you want to post information here about an infrequent software update if information became available? There may not be a lot of us left, but other Cox TV customers would be interested too. Providing customers with information about software updates is common for other companies. Microsoft does it, but there are few, if any, similarities between Cox and Microsoft.What was included in this Cox TV software update?
I just received what I believe is the second software update on my Cox TV (Contour 1) cable box during the years I've had it. I was a bit surprised Cox was updating this platform since it's only available to existing Cox TV customers and all of Cox is due to be transitioned in the next year. The update appears to have been successful, and I haven't noticed any changes. What features did this software update address?Re: OLIVER....Chat bot
Yes, you wasted your time using chat even though it's been documented many times in this forum that it's not a good source of help. Emailing Cox may not get you the help you want either, but it's better than chat. Why doesn't this webpage include an email address? It's included in the welcome sticky post, but not here. Why not include it here? The first thing moderators do is tell posters to email them. Why hasn't Cox ever just posted the email address here where it can be easily located and skip a step?Spam Blocker blocks all incoming calls with Spam Risk regardless of "Allow" setting
Incoming calls from a number assigned a Spam Risk (Low, Medium, High) will not ring through even if "Allow" is selected. The setting appears to be ignored, so there is no way to opt-out of Spam Blocker. Cox didn't seem to know anything about it. There may not be a lot of people left who have Cox Voice service.Re: Over a week without Internet, horrible support
Have you positively identified the cause of your issue? What have you done so far to troubleshoot other than contacting Cox and replacing the modem? How did you contact Cox? Was it chat? If yes, don't do that. Chat won't provide the help you need. Is Cox reporting an outage in your neighborhood? If you know your neighbors, ask them if their Internet is working. If your Internet outage is due to an issue on Cox's side of the demarc (box on the side of your house), Cox will perform repairs at no charge to you. Did you (a) replace the modem because your Internet service wasn't working or (b) has your Internet not worked only since you replaced the modem? Do you know the previous modem was faulty? Has the new modem been provisioned? If you provide information, someone on this user forum will probably help you. You can also contact Cox at cox.help@cox.com Include your full name, the service address, and a link to this forum discussion.
