CurtB
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Re: 6 Recording on contour TV
in order to record 6 programs at a time, you must be subscribed to Cox Preferred DVR Service and have a Contour receiver that will record up to 6 simultaneous DVR recordings. What TV package and receiver do you have? Identifying Your Cox Digital Receiver20Views0likes0CommentsRe: TV
evelyncyr wrote: my cable box isn't coming on at all Taken literally, that sounds like it's not connected to a working power source. Have you tested the electrical outlet being used? If that's not the cause of the issue and there's no indication the box is booting when it's plugged back in, it may have failed and will need to be replaced.16Views0likes0CommentsRe: When did pause and rewinds on live TV stop happening?
Record a minute or two of something just to verify you still have DVR service. Assuming you still do, your issue could have been caused by a signal issue. When you press a key on the remote, a signal is sent to a Cox server which sends back a reply. If you had a disruption in your signal, your receiver may not have received the reply needed to complete the pause or rewind.23Views0likes0CommentsRe: Bill Reminder E-mail
Sign into your Cox account https://www.cox.com/myprofile/home.html Click the in the upper rightand select: My Profile Under Contact preferences: Click Notification preferences Uncheck: Billing Reminders and Confirmations Click: Save This should be the solution to your question.17Views0likes0CommentsRe: Cannot get into phone tools to check call history
I don't think clicking Settings had anything to do with it. If you're talking about Voice Tools Settings, you'd need to have already been signed in to do that. Also, I had the same issue with signing in and I didn't click any settings.6Views0likes0CommentsRe: Cannot get into phone tools to check call history
The "Your bill has changed" sign in intercept probably broke it. Cox IT needs to test changes better. It's only been 4 months since the last time 'Voice Tools" didn't work . You should contact cox.help@cox.com and let them know or it might be several days before anyone at Cox notices there's an issue.50Views0likes6CommentsRe: Audio disruption
Weather can impact your signal if Cox's local equipment is damaged. You could have a faulty tap or demarc that's allowing water inside when it rains. Your service then returns to normal when it dries out. Contact Cox to request a tech check out all of their equipment at your location. If there's damage to Cox equipment, the tech will either repair it, replace it or escalate the issue at no cost to you. However, if no issue is found with Cox equipment, you could be charged for the service call.21Views0likes0Comments