CurtB
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Joined 6 years ago
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Re: Call History Not Working
The current issue with Call History prevents voice mails from being displayed. The only way to know you even have a voice mail, from viewing Call History, is to select the 'Voice Mail" tab and not see the message "You have no voicemails." If you do have voice mail, the tab will be blank. You can't delete voice mail using Voice Tools. However, your phone will sound a stutter alert in place of the normal dial tone to indicate you have a new voice mail. You can delete voice mail with your phone. Enter *298 on your phone. Press 1 to listen to the voice mail. Press 3 to delete it.Re: Call History Not Working
The "All" tab still doesn't display entries, even after sending and receiving calls, but the "Missed" tab appears to be displaying missed calls for the selected number of days. 'Voice Mail" tab initially displayed "No voice mails", but after sending myself a couple of emails, it's now blank. Ascending sort by "Calls" (phone number) works. Sort by "Time" and "Date" from oldest to newest works. The following error message sometimes displays at the top of the page: "Error while fetching call records". Update: "Missed" call records don't appear to have been to me.Re: Call History Not Working
Immediately after sending myself a voice mail, all call records in the 'All' tab disappeared. The 'All" tab contained call records prior to sending the voice mail. All call records in the "All' tab returned after deleting all voice mail messages. You shouldn't have to delete voice mails, because this is a 'bug" that Cox should fix. In the meantime, if you don't need old voice mail messages and are okay with deleting them, you can try doing that to see if your "All" tab will be populated with call records. If you want to keep the voice mail messages, you can download them and store the .wav files on your computer. If you try this, you might try deleting the last one received first before deleting others. Please Let us know if this restores call records to Call History. Update: It appears only calls made or received today are included in the "All" tab. Deleting voice mails is not a solution. Come on, Cox's provider. You broke it. Now clean the boogers off your keyboards and fix it. Update: "All' tab call records disappeared shortly after midnight the one day they were displayed.Re: Call History Not Working
The "All' tab is now displaying call records, but each call is included on two rows. Missed spam calls have a red font with the SPAM?caller info/phone number and no incoming/outgoing icon. The other row has a gray font with no caller information and an incorrect outgoing icon. Both rows for missednon-spam calls have a gray font. One includes phone number (no name) and correct incoming icon and disposition. The other has no caller info and an incorrect outgoing icon. The order of the two rows is inconsistent. The two rows are not kept together when sort is by 'Calls' (caller info/phone number). The rows without caller info sort first, followed by the missed call row. Update: Call records were displayed in "All" tab for one day only and only calls made/received that day.
