CurtB
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Re: Call History Not Working
The earliest call record displayed in the All tab is from 01/23/2025, regardless of Days selected. Since that's 8 days, it can't be because the 7 Days criteria is always being used in place of the Days option selected. This could indicate a larger issue. Call records earlier than the first date may not be available and may never be.11Views0likes2CommentsRe: Call History Update
The Call History website gathers call records and forwards them to an outsourced database every 15 minutes. If that database wasn't outsourced, there wouldn't be a need for a delay. Why would they outsource the front-end and the back-end with different providers? It wouldn't make sense. That wouldn't necessarily stop Cox from doing it though. I'm not impressed with whatever Cox is calling their "back-office" IT department. Every non-sales website seems to have something wrong with it. I received a reply a while back (when Cox still replied to my emails) that said a "Senior Software Engineer" had been assigned. To me, that means coder, albeit not a good one apparently.46Views1like3CommentsRe: Call History Not Working
Call History still doesn't display call records in the All tab if there are new or saved voice mail messages. Deleting voice mail messages causes call records for the past 6 days to display in the All tab immediately (for me). If your All tab is blank, use phone code *298 to access voice mail and delete all messages. Note: Deleted voice mail messages can't be recovered. If a voice mail message needs to be retained, be sure to download the .wav file to a secure location before deleting the message. Also, this may not work for you. Continuous buffering occurs while in the All tab. This buffering doesn't occur while in Missed. Call records display in Missed for up to 120 days but end with 12/18/2024. An outgoing call record to (256) 724-7534 (voice mail) is created when an incoming call goes to Voice Mail. No call records are displayed in Missed or All for dates between 12/18/2024 and 01/05/2025. Call records for those dates will probably never be available. If the things mentioned don't work the same for you, you could try adjusting Spam Blocker settings. I have High and Medium set to "Send to Voicemail" and Low set to "Allow", but this may not matter.27Views0likes3CommentsRe: Call History Not Working
The All tab in my Call History was blank when I had a saved voice mail message. Immediately after deleting the voice mail, call records displayed in the All tab again. There's no way to know if you'll get the same result, but you could try deleting all saved voice mails. If you do, let us know what happens. But, even if some call records display, there are other known issues. Cox recently said they're still working on them.26Views0likes0CommentsRe: Call History Update
WAS my issue properly escalated? Cox says it's being worked on, but I'm not seeing any evidence to support that. Cox's assurances don't provide me the same level of confidence they once did. But they don't reply to emails any more anyway. They've said someone has been assigned to the issue. Do they just call somebody in from the IT bullpen to fix whatever is broken this time? Even if that person was actually trying to fix it, they probably aren't familiar with the program code. Call History was temporarily working (with a few issues) a week ago, but that person apparently broke it again. Current and former Cox employees could have found out your real name from information provided when you registered for this forum years ago or possibly from email you've sent them. There's probably legal recourse you could take if one of them divulges your name. It is creepy if someone else may know you. It's possible someone identified you from information you've provided. That's why I'm hesitant to post about my previous work lives.33Views0likes1CommentCall History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who experienced the Call History outage on 12/13/2024 had the issue fixed?391Views1like32Comments