CurtB
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Re: Contour 1: guide search no longer finds non-on-demand programs
How often do you use Search? If you're searching for the same programs and scheduling recordings of individual episodes, you should just use Series Manager once to schedule all episodes of the program. Until Cox fixes Search, one of the TV program listing websites below can be used as a workaround. TV Listings- Find Local TV Listings and Watch Full Episodes <-- Less banners but the detail page fails. TV Listings – Chicago Tribune <-- Headers and footers are too wide, but detail program page is available. I rarely use the Search function, because the above websites are quicker and easier to use. Also, Search used to cause the DVR to lock up a day or so after using it, probably due to poor memory management. I couldn't tell you if that's still an issue though since I don't use Search.1View0likes0CommentsRe: TV problems
When you say the TVs don't work, do you mean you aren't receiving a signal, or TVs don't turn on at all? If you have DVR service, does DVR playback work? Contact cox.help@cox.com and include your full name, service address and a link to this discussion. Ask them to confirm you are still subscribed to a TV service plan and DVR service, if applicable.9Views0likes0CommentsRe: Contour 1: guide search no longer finds non-on-demand programs
LisaH OP said he has Contour 1 (Cox TV). That platform doesn't support voice remote, so he won't have one. There is no error code/message. Search just finds On Demand episodes only. This issue previously occurred last December. A forum user reported first noticing it 12/02/2024. It was fixed 12/11/2024. Whatever Cox did then to fix it, do it again, a little quicker maybe since a probable solution should already be known. See: Contour 1 guide search function only returns on demand programs not future play date channels | Cox Community26Views1like1CommentRe: Voice Tools Settings Issues
Good? You're not a Cox customer. I am. Customer service should significantly improve after the transition. But in the meantime, my Voice Tools settings don't work and probably won't work again while employees with a tenuous employment future are running the shop. What else might they break? There's nothing good about the current situation for customers.43Views1like0CommentsRe: E-Mail Lost
A computer system that can access Cox email is a time machine because Cox email was transitioned to Yahoo Mail two years ago. Cox no longer has an email application. If you can't access your .net email account with Yahoo Mail on the Windows 11 computer, it's because you have some issue with that machine.26Views1like0CommentsVoice Tools Settings Issues
The Voice Mail toggle is changed to OFF. After a lengthy processing delay, attempts to turn it ON fail with the following Voice Tools error message: "Your Voice Mail request cannot be completed. Please try again". Clicking Spam Blocker and changing all Spam Risks to something other than "Send to Voicemail" will allow the Voice Mail toggle to be changed to ON. However, after collapsing and expanding Settings again, the Voice Mail toggle is changed back to OFF, and the Spam Blocker settings are back to values from before they were changed. Voice Tools Settings do not save. The only noticeable difference in the Voice Tools page is a new "Blocked" tab in Call History. I have no idea if it does anything because clicking it displays "0 matching results found". It took months for Call History issues to be mostly fixed. Why did Cox change something else just to break it too? With the sale of Cox, these issues may never be fixed. Voice mail may never work again.144Views0likes6CommentsRe: Does COX offer 2Gig UPLOAD AND DOWNLOAD?
dodgeinmedia Are you consistently getting the proper speeds for the Internet plan you currently have? If not, then you won't get the proper speeds for a new plan if you upgrade either. You'll just be paying more. I realize people are more likely to post here when they're having issues than when all is well. But I can't recall anyone ever posting about receiving speeds anywhere near 2Gbps upload or download. To anyone reading this: Please let us know what kind of speeds you're getting if you have a Cox 2 Gbps plan. In particular, if you're receiving anything near Cox 2Gbps upload and/or download speeds, please let us hear from you.56Views0likes0CommentsRe: On demand episodes out of order
Some networks repackage and redistribute previously broadcast episodes as "new". Broadcast dates and episode numbers, or lack thereof, depend on how networks choose to categorize and release their content. With that in mind, you can try sorting On Demand episodes by "Most Recent" for chronological order. Access On Demand: Press the Contour button on your remote to access the main menu. Navigate to On Demand: Use the arrow buttons to highlight the "On Demand" tab and press OK. Select Category: Choose a category (like "TV", "Movies", "Kids") and press OK. Choose a Show: Select a show and press OK. Access Episode List: If the show has multiple episodes, the show title will be highlighted. Press OK to take you to the episode list. Sort Episodes: Within the episode list, use the up/down arrows to highlight "Sort", then press OK. Choose Sort Order: Use up/down arrows to choose "Most Recent" or "A to Z" and press OK.31Views0likes0Comments