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Lane_H's avatar
Lane_H
New Contributor
3 years ago

cox.net email not recieving email from my domain

I run a small business in Omaha, Neb., which has many Cox interenet customers.

My customers who have cox.net email addresses cannot recieve email from my domain. Whenever I email from lane@omahaheadshots.com to a cox.net email address, I do not get any notification that the email went through. The intended reciever never gets an email in their spam box, in box, or any other location.

This has been a problem for many customers that Cox and I share.

My company does not send out mass emails and am not on any blacklists for email abuse.

Would appreciate any help!

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  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    Hi @Lane H
    I know how important it is for you to have your emails get through to your customers. Please let the CoxWebmail users that they need to send an email to 'unblock.requests@cox.net', with your email address letting us know that your email address is not harmful. Thanks.
    Ben S.
    Cox Support Forums Moderator
    • Lane_H's avatar
      Lane_H
      New Contributor
      3 years ago

      Would each user need to do this, or just one user?  

      • BenS1's avatar
        BenS1
        Former Moderator
        3 years ago
        @Lane H
        That is a good question. Get 2-3 of them to do it for you. That will help our team.

        Ben S.
        Cox Support Forums Moderator