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londah's avatar
londah
New Contributor
27 days ago

Billing

I paid my bill on May 23rd Friday and my internet is not on why

2 Replies

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  • Allan's avatar
    Allan
    Moderator
    27 days ago

    Hello. I recommend sending an email with your full name, address, and a brief description of this issue to cox.help@cox.com 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    26 days ago

    Again - 

    Try powering your modem off wait 30 sec, then power on. SOMETIMES even if your account is re-activated, if the modem wasn't rebooted, it's still holding on to the wrong IP address, and you won't be able to route IP traffic. Rebooting fixes that.