Cox Modem Firmware CM8200
I recently upgraded my modem to a CM8200 and noticed that the latest firmware should be D31CM-PEREGRINE-188.8.131.52-GA-14-NOSH but the modem is currently running D31CM-PEREGRINE-184.108.40.206-GA-04-NOSH. I called into support to request an update push and was told I need to contact Arris. Arris say Cox needs to push out the firmware. Who is right and how do I get the firmware upgraded?
- Hi WackyWRZ, I see that you called this morning to report no connectivity and ultimately scheduled a service call. I was able to reprovision your modem, and also successfully pushed firmware version 220.127.116.11-GA-14 to your device. The modem is online, but with very poor metrics. I suggest that you keep the scheduled service call so an on-site technician can bring your levels into preferred specifications. -Becky, Cox Support Forums Moderator