Forum Discussion

WackyWRZ's avatar
New Contributor
6 years ago

Cox Modem Firmware CM8200

Hello, I recently upgraded my modem to a CM8200 and noticed that the latest firmware should be D31CM-PEREGRINE- but the modem is currently running D31CM-PEREGRINE-
  • Becky's avatar
    6 years ago
    Hi WackyWRZ, I see that you called this morning to report no connectivity and ultimately scheduled a service call. I was able to reprovision your modem, and also successfully pushed firmware version to your device. The modem is online, but with very poor metrics. I suggest that you keep the scheduled service call so an on-site technician can bring your levels into preferred specifications. -Becky, Cox Support Forums Moderator