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caffeinejolt's avatar
New Contributor
4 years ago

cox keeps flagging some mail as spam


I need emails from a real estate school to keep my license, but when they send me email - every time it goes in the spam folder.  Every time I mark it as not spam which presumably would help it learn that these emails are not spam - but it just keeps putting all their email in the spam folder.  How can I update the settings to NOT mark their emails as spam?  The emails are sent from - is there a way to tell the spam filter to let everything through from


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  • Hi Caffeinejolt, for further action, please send the email in question to Please note: Due to the high volume of email received, a personal response is not provided to each report. Do not interpret a lack of response as a lack of action.

    Thank you,

    Mike J.
    Cox Support Forum Moderator
    • cableguymom's avatar
      New Contributor

      Having the same problem for the last 2 months.  Several sites, actually. is the main one.  A suggestion was to send to;  That link did not work & still going into spam.  Other sites including my bank and Staples will periodically put their messages into spam.  And, these last two sites are not something a scammer sent.  Now, someone said to check the Spam folder to make sure I haven't marked these sites purposely as spam.  Pls lead me to this link as I cannot find it.  If you look on my account, you will notice I've chatted about this problem about a month ago.

      And, no, I will not change my addresses to  I would like to know if this can be fixed on your servers.  If it cannot, let me know so I am aware I need to tolerate this bad situation.

      I've been with your Company for over 40 years; and, yes, my Son works for your company for the last 24 years.  Your service throughout the years have been better than good.  I'm hoping that this situation can also be solved.  

      Thank you.

      • MichaelJ's avatar

        Hi Cableguymom, with the message in your spam filter opened, please click the menu hamburger at the top right and mark the email as Not Spam. This helps teach the spam filter what messages you want to keep. You can also click on the sender's display name to add them to your address book.