Forum Discussion

CaptainH's avatar
CaptainH
New Contributor
3 days ago

Cox WiFi keeps dropping.

I've been experiencing an ongoing internet issue for the past 30 days. A technician recently visited to diagnose the problem and mentioned that around the same time, Cox conducted a system update. According to him, this update has been causing routers to struggle with switching channels seamlessly, resulting in the router being locked to a single channel and the light turning red. This red light is a new occurrence that I've only noticed over the past 30 days.

I’m wondering if anyone else has encountered a similar problem. I work full-time from home, and this issue has become increasingly disruptive. The technician thoroughly checked the lines and confirmed that everything is in order on that front. He concluded that the problem is solely due to the recent Cox update. However, the technicians haven’t received any further information or solutions from Cox. As a result, I’m left having to frequently unplug and reset my router multiple times a day.

Not that I wish this upon anyone, but hoping there is some truth behind all of this so I am not alone and or if cox came chime in that this update In fact happened and when we can expect another update to fix the problem? 

 

 

 

  • GregP1's avatar
    GregP1
    Moderator
    3 days ago

    Hi CaptainH,

    I'm sorry that you have been having to with your internet connection. I'm not aware of this issue but will be glad to investigate. Please contact us privately. Our email address is cox.help@cox.com please include your full street address and a link to your forum post.

    Greg

    • CaptainH's avatar
      CaptainH
      New Contributor
      3 days ago

      I did email and call it I. Which is why the tech was out today. He even stated that the online support teams were not notified of the update that was pushed out 30 days ago and that is why the techs keep getting called out to check the lines when it is software update on routers that are tuning the lights red and dropping the Internet connection until you unplug and plug the router back in. Was hoping that maybe there was a timeline on the next update that you would have. Even in the time I have posted this. I have had to unplug and plug in my router because my internet dropped and the router light turned red. 

  • Saltywiggs40's avatar
    Saltywiggs40
    New Contributor
    2 days ago

    I am having the same issue! Will randomly have to reset my internet, esp on days I work from home. But today was infuriating. I had to reset it no less than 5 times! What in the world is going on?! 

    • LisaH's avatar
      LisaH
      Moderator
      2 days ago

      Hi Saltywiggs40. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator