Cox WiFi keeps dropping.
I've been experiencing an ongoing internet issue for the past 30 days. A technician recently visited to diagnose the problem and mentioned that around the same time, Cox conducted a system update. Ac...
Forum Discussion
For 4 whole months I've been dealing with unstable internet. I actually have a lawyer looking into it. I stream professionally for a living. Even as recently as tonight, my internet swings from 0kbps to 8000kbps and back every few seconds. This has cost me an entire day of revenue today. This happens 3-5x a week and has for 4 months now. I don't even use the wifi because that's even worse. I've run ethernet cables through my house for everything because the internet is so atrociously bad. THEY REFUSE TO CHECK ON IT PHYSICALLY.
I've called their tech support and was told a person was on the way the next day. They never showed. I talked to Customer Service, they reset my router over a dozen times in one day. Clearly not fixing the issue, but that's all they did over and over. Zero compensation. Zero apologies beyond "sorry you feel that way." I've lost literally thousands of dollars a month due to the instability of the internet through Cox and they couldn't care less. I now ensure all of my viewers know to avoid this company like the plague. That even satellite services are better because they're most stable even during a thunderstorm when satellites tend to fail.
Where's my compensation? Where's the fixed internet? I've had internet issues in the past with spectrum, verizon, etc. and all of them discount the month or even waive the month fees if it's more than a few hours. Cox gives you the middle finger because they know you can't go to anyone else in their service areas....well except for Satellite. I've been an internet customer since 1994 with dozens of companies. I've never experienced internet this bad, unstable, and with such horrible customer service to back it. You'll be getting my cancellation call in the morning and my lawyer will be reaching out to your legal department soon. Don't worry, the world gets updates this on my media platforms for sure. Every call, every claim to send a tech without sending, the recorded video of the internet rates swinging up and down randomly, the poor customer service through chats, etc. It's all logged and shared with the world.
Hi WildPhil. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
You mean reach out to the same people that have lied over and over and told me a tech was on the way then never sent a tech? That there's "nothing wrong with your internet" even though it fails ping tests to google? Cox has no interest in fixing. They just have interest in collecting.
Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
