COX is the worst

Why does COX make it so difficult to contact their support? All the links on their site go nowhere...talk to Oliver, click here....NOTHING!!! Seems like every few months my Internet goes out, then I spend far too long trying to get a live chat going only to be told there is no problem.

WHY have an option if it does not work and you wonder why people hate calling support...they are trying to use the options presented to them on your site, but get nowhere.