Forum Discussion

clma23's avatar
clma23
New Contributor
4 years ago

Cox High Data Usage Doesn’t Match Router Traffic Meter

Cox shows ridiculous amounts of data usage but my router traffic meter shows normal usage. It started last month. I changed my wifi network name and password and limited the devices as well as turned...
bandwidth
internet
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Clma23

I know how important it is for you to have your data usage be counted accurately. Are you see spikes on certain days of the week or has there been an increase in average daily usage? Are you able to post the log from the 3rd Party meter that you used to track your data usage?



Ben S.
Cox Support Forums Moderator
  • BurnedByCox's avatar
    BurnedByCox
    New Contributor
    4 years ago

    My wife and I average 20GB a day. Can you explain how Cox can report 712GB used on April 6 alone? That's the equivalent of streaming four UHD TVs the entire day. We don't even have that many TVs in our home.

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @BurnedByCox

      There are numerous factors that impact data usage. I’d first suggest that you change your home network password to something new. We’ve heard from several customers recently, who—after noticing spikes in their data usage—were able to restore their data usage to what they considered ‘normal’ for their household simply by changing their network password. Have you checked all of your household devices for viruses and malware? Spyware running in the background can cause sudden spikes in data usage.

      Ben S.
      Cox Support Forums Moderator
      • BurnedByCox's avatar
        BurnedByCox
        New Contributor
        4 years ago

        Change password? Done. Monitor usage? Daily. All devices which can be protected from viruses, malware and spyware are running Norton for a number of years now. May 9 usage? 97 GB. And we were out of the house most of the day.