Cox doesn't actually provide the internet speeds I pay for

I have had a tech come out already about this. They said everything looks like it should be working fine but it clearly wasn't. So he cancelled the appointment. I have no idea what on earth could be interfering with my signal when I am using an ethernet cable.

All my frame drops are due to network. And the percentage slowly rises. BTW I am paying for 35MBPS upload rates, getting less than 5. Might as well have dial up. This has happened for months. This began about 1 month after I first started streaming. Now I am exhausted and have given up trying to make this work. I haven't done a stream in like a week+ and my buzz is falling off, i don't feel theres any point in me trying to even stream anymore because I just end up mad that im paying for service i dont actually get. I have went unlimited data, i've upgraded my speeds, and none of it is working. I bought a new modem even to be able to get gigabit internet.

I have PingPlotter for 14 days, I did traceroutes for twitch last time. What exactly do I do in PingPlotter to get the information you need?

Please email my team at cox.help@cox.com. Thank you for being a part of the Cox community. 

I have a Hitron Coda-56 modem. I actually only purchased this modem to upgrade to DOCSIS 3.1, because my previous modem (Surfboard SB6190) had the same issue. So the speeds I am getting when directly connected to the modem are ~200mb down and 4.9mb up. I am unable to even access my modem's admin page to see the signal strength and such - but I have had a tech come out and confirm all of it looked fine.. There was a tech who came out a few weeks ago who looked over my entire set up and said there was nothing wrong and that I shouldn't be getting the issues that I was (he saw in person that it wasn't working). His conclusion was that everything was fine, the lines looked fine, and there must be a "Node" around me that was having intermittent issues.. He ultimately said he "cancelled" the appointment and left. 

I've already decided to downgrade my service back down to my original speeds - 250mb down, 12mb up, because I streamed using this speed fine for a month before my upload rates all the sudden began to drop and be inconsistent and unreliable. I upgraded my service, data plan, purchased a new modem, and none of it actually helped so I've exhausted everything and have given up and reverted to my old speed and told people not to expect me to be active anymore. I've tried to stream for a week now and everyday when I get all set up I hit the go live button just to see my ISP fleecing me.

 So the speeds I am getting when directly connected to the modem are ~200mb down and 4.9mb up. I am unable to even access my modem's admin page to see the signal strength and such - but I have had a tech come out and confirm all of it looked fine. Moreover, speaking with cox help, they only take ookla speed test results which showed 30mbps upload rate, but every single other speed test and in actual practice I was only getting 4mb upload speeds. Then cox help proceeded to inform me it must be twitch servers that have the issue.. Which is ridiculous because there are thousands of people streaming without issue at any moment on that site.

The first time I reached out about this, they said there must be "noise" on my line or have bad lines, so they scheduled a tech to look, which ended up with the tech basically shrugging his shoulders, saying it should work, but he sees that it doesn't, and there's nothing more that he can do to resolve my issue. I am so tired of dealing with this, it throws my mood completely off every time I encounter it because I have tried so many things, spent hundreds of dollars between a new modem and extra data/better service, and have gotten absolutely nowhere.

The post you referenced was 5 years ago, before DOCSIS 3.1 really took off. There is more upload bandwidth these days so issues like that aren't as common. Your area would have to be very populated and oversold for that to be a issue to the extent you are having. Also, seem to be having a upload AND a download problem. If it is congestion on the node, there isn't much you can do except file a FCC complaint and hope Cox does a node split, but that is unlikely since it's expensive. Hoping signal data gives more clues on the root cause.

Here is a chart showing my bitrate performance from a twitch stream last night. All the sudden at 1:20am, hours after beginning my stream, the upload rate began working. This is why I think the node is oversaturated because all times besides really late night/early morning, the upload rate just doesn't perform well. 

You can see i was stuck at 4-5mbps for a large portion of the stream in the beginning. 

it would be like really cool if i could actually pursue this as I have been doing mildly well with streaming. The bitrate thing is really holding me back. I specifically chose to stream really late because it seems like when everyone is typically asleep the network works fine