Please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
I have, multiple times now.
flambeau
I'm sorry to hear you're still having trouble. Please believe me when I say I want your service to work properly as much as you do. I tested your modem's connection to our network and am not currently detecting any signal issues, packet loss, or latency. Since the last visit didn't resolve the issue you're experiencing our next best action would likely be to have another tech come out. We can do a lot remotely, but some things require a tech to be onsite, as they can see more in depth what's going on within our network, and are able to troubleshoot at various connection points, which can't be done remotely. I recommend emailing us at cox.help@cox.com to set something up. If you regularly experience trouble before 7pm, it would be best if we can secure an arrival window when you most often have trouble, but our home techs are able to set up monitoring of your connection outside of their regular working hours that may help identify what's going on.
