Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly and that we have not fully resolved the issue. We can take a look at your account. Please send an email with this forum link, your full name, and address to firstname.lastname@example.org. We will reply back once we receive the email. Thanks
I am also getting 150 ms+ trying to play League as well!! I can't play Fortnite either, I am experiencing heavy packet loss. I have Gigablast internet too using a wired connection on cox' panoramic modem. Average download speed before recently was 900+ mbps, now it drops down to 42 mbps.
Hi Gene348. If you are getting those speeds, we will be glad to help. Please send an email to email@example.com and include this link along with your complete address and name on the account and we will be glad to address your slow speeds. Thanks, Lisa, Cox Support Forums Moderator
Its not "his slow speeds" we are ALL having slow speeds right now & its not anything WE are doing or our equipment that is the problem. We dont need your technical support to tell us to check our speeds or wiring, thats not the problem. We understand that theres a huge rise in people being home & online, which is slowing all of our speeds, but why are we still paying the same price for an internet that is almost unusable? Yes we got a small credit but Im still paying $120 (usually $177) for an unusable internet even after that credit. Thats not okay.
same here, i paid for the preferred 150 Mbps plan and I'm getting 10-20 Mbps per speedtest. All games are rubber banding like crazy. Yet they're still charging me for full price and not providing the services.
Hello, if you are still having concerns regarding your service? Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at firstname.lastname@example.org. Provide us your name and the complete service address with a link to this thread so we can get started.