Forum Discussion

wayniack's avatar
wayniack
New Contributor
2 months ago

Continuous problems

Why is it that the price goes up but service gets crappier. Switched to the 2 gig plan from the previous max speed they had at 1 gig hoping to get better service. But to no avail. The devices from the other rooms rarely connect i.e. Xbox, TVs, phones. Constant outages in my area for some reason but I talk to my neighbor and their Internet is working fine. I don't get the speeds promised and it comes with bonus random disconnects daily. I mean what are we to do ladies and gents? They want their money on time but when it comes to customers needs that customer support goes right out the window. On that note I wish that they would start to hire people you can actually understand to help me with my issues. Broken English is not a second language 

  • Roeman5's avatar
    Roeman5
    New Contributor II
    28 days ago

    Well it’s 11:50pm and finally got resolved

  • h2north's avatar
    h2north
    New Contributor
    28 days ago

    Garbage in Garbage out, It doesn't matter what you upgrade to when the incoming signal is junk to begin with. We have been a new customer in the NW Pensacola market since 2/12 and have had some kind of issue every single day. Not trying to over exaggerate either. It's every single day. All I can do is submit a complaint and ask for a credit. Nothing is ever done about the constant trouble. Then the offshore center tries to upsell you. Unreal!!

    • DannyS's avatar
      DannyS
      Moderator
      27 days ago

      Hello, the purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. If concerns remain and you need our assistance, please email us at cox.help@cox.com anytime. We are always happy to help.