Forum Discussion

wayniack's avatar
wayniack
New Contributor
2 months ago

Continuous problems

Why is it that the price goes up but service gets crappier. Switched to the 2 gig plan from the previous max speed they had at 1 gig hoping to get better service. But to no avail. The devices from the other rooms rarely connect i.e. Xbox, TVs, phones. Constant outages in my area for some reason but I talk to my neighbor and their Internet is working fine. I don't get the speeds promised and it comes with bonus random disconnects daily. I mean what are we to do ladies and gents? They want their money on time but when it comes to customers needs that customer support goes right out the window. On that note I wish that they would start to hire people you can actually understand to help me with my issues. Broken English is not a second language 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hi dgc1957,

    It is definitely frustrating to have unsolved issues.  I would like to take a look at the pending work order to ensure we are doing everything we can to get this resolved.  Please feel free to send us an email to Cox.help@cox.com with your name and account details.  

    Cox Support Forum Moderator 

  • dgc1957's avatar
    dgc1957
    New Contributor
    2 months ago

    Am having this same issue - I'm in Nebraska. UT techs told me it was a problem with a nicked cable - would take 4-5 weeks. So we are connected to an above ground cable. Just upgraded to new router. No noticable advantage. Going to continue to call in. Did receive credit on last bill. BUT - why advertise 500 mpbs when average daily is less than 60??