Forum Discussion

monsouird's avatar
monsouird
New Contributor
9 days ago

Continuous loss of Internet

I live in the NW in the Spring Mountain Ranch Community for almost 25 years. I have had consistent loss of internet for a week now. The router/modem shows wifi, but w/o internet. I've reset it multiple times during the week, and it only lasts for a few hours before it drops the internet again. Is this a router/modem issue or a fiber optic. It's becoming very frustrating, especially paying $118 monthly just for internet. 

  •  Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.