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DesertBlossom's avatar
DesertBlossom
New Contributor II
12 months ago

Continual freezes during day ...how to get actual resolution?

Getting continual freezes during day, some require a power cycle of the Modem

I get
CM-STATUS codes of different values through the day / occasional T3 T4
Frequent Dynamic Range Window violation
Can also generate what seems like a lot of uncorrectables

I dont see Power or SNR values that look off

I have swapped RG6 cables around / cable modems / ... ...all changed nothing

Phoned in for help 

Sadly got a contractor that didnt know what a Modem error code was at all (not that I know all that much)

Contractor literally switched my drop with the neighbors at the pedestal and bailed (awesome service) ...that of course did nothing

6 Replies

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  • Hi DesertBlossom. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
  • DesertBlossom's avatar
    DesertBlossom
    New Contributor II

    Still happening of course

    Cox monkeys have an update coming overnight "planned outage starts today." ...shall see what happens

    2023-03-15, 07:22:37

    Warning (5)

    Dynamic Range Window violation

    2023-03-15, 07:22:37

    Warning (5)

    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:36

    Warning (5)

    Dynamic Range Window violation

    2023-03-15, 07:22:36

    Warning (5)

    RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:31

    Notice (6)

    DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:26

    Notice (6)

    TLV-11 - unrecognized OID;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:22:25

    Warning (5)

    DHCP WARNING - Non-critical field invalid in response ;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    Time Not Established

    Notice (6)

    Honoring MDD; IP provisioning mode = IPv4

    Time Not Established

    Critical (3)

    No Ranging Response received - T3 time-out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:34

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:30

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:11

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:14:10

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:51

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:50

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:32

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:31

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:11

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:13:10

    Critical (3)

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:12:16

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    2023-03-15, 07:12:11

    Critical (3)

    SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=c8:9e:43: ;CMTS-MAC=28:af:fd:9a:  ;CM-QOS=1.1;CM-VER=3.1;

    • ChrisJ2's avatar
      ChrisJ2
      Moderator
      Hi, DesertBlossom. I see the modem logs. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running. -Chris
  • DesertBlossom's avatar
    DesertBlossom
    New Contributor II

    So much for keeping to their word 

    Did it at 8am and then immediately down in 30 minutes

    We’re happy to say that our network is back up and running, so you can continue to enjoy a great streaming, gaming and sharing experience. Your equipment should restart automatically, but click below if you need a hand.

    Don’t worry, we’ll keep you posted on any future updates that may impact your service as we continue to meet your needs. Hopefully this was a little inconvenience to bring you a stronger network.

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      what modem are you using? The errors you are posting could also be caused by a transmit issue on your modem.