The tech definitely improved your DOWN power and SNR. Your UP power, however, seems good just not great.
It must be after 3 PM now, is your Internet service staying up?
it is 1:50 and the internet has been fine for the last couple of hours, but in an hour or 2 it will start to have problems.
When it begins to happen at 3 PM, I would NOT call or chat but do as allan recommended and send an email to cox.help@cox.com with your Full Name and Complete Address. The rep can remote to your modem to check UP specs.
are these the same people I get when I call in? if so I've done that several times they always tell me there is no problem or I need to replace my modem.
Nope. Different people. Calling stinks. I've always had better results via email. If the rep(s) recommend a tech, ask "why" a tech so you'll know what to ask the tech arrives. What specifically do they see they want the tech to fix?
