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tgottwald's avatar
tgottwald
New Contributor
5 years ago

Constant packet loss from cox node dalsbprj01-ae1.0.rd.dl.cox.net 68.1.2.109

I've had constant packet loss from cox node dalsbprj01-ae1.0.rd.dl.cox.net 68.1.2.109

I pinged using WinMRT , pinging to a game's server when the disconnect happened. I've been having constant disconnects which has been ruining my experience.

Pastebin of ping : https://pastebin.com/Q54ZPYaT

I have had this problem before in the past, we had something like 5-6 different cox technicians come to look at our internet, 5 of them claiming all was normal and if it kept happening to call them back. The final one found out it was an AT&T line interfering with the cox line, they sent a bunch of technicians to fix it and they claimed it was.

Fast forward a maybe a year or so later I'm still having constant packet loss.

Let me know whatever information more I can bring to the table. It's not a problem with modem/router/cables or whatever simple troubleshooting answers are given. I have tried it all on multiple different routers/modems, even a couple different ones that were given to me by cox technicians. Same issue. 

packet loss
  • W_from_Phoenix's avatar
    W_from_Phoenix
    New Contributor
    5 years ago

    Same here , I play World of Tanks. A fast action game. And if you literally drive in circles for 5 seconds due to a LAG you have lost the battle.

    Very frustrating!

    It is not the first time this happened and I reported this to COX.

    Also with ping plotter evidence showing it is one of their servers loosing the packages.

    However they claim it is not on their site but magically it disappears when enough people complain .

    I understand that the network is under stress these days , however COX get a lot of money to keep their end of the deal.

    Instead of coming up with "faster"internet if you give them even more $$, I would rather spend more of my money on RELIABLE internet.

    But that is something they do not offer .

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      Hi W_from_Phoenix. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator