Constant network outages
This is the second time this year I have had major issues with Cox, their support line is useless asking me to reboot my modem over and over again. My internet will work for maybe three hours in a da...
Forum Discussion
Hi Merlin1995, thank you for reaching out to the Social Media Team and being a valued Cox family member. I also work from home, so I know how important it is to have reliable internet service. I am happy to help. Please reach out to us through social media: Facebook, X CoxHelp, or email us: cox.help@cox.com. Please include a link to this thread. Thank you for being patient,
I have sent an email, and have gotten no response, I need real answers not canned auto replies like this. The issue is upstream from me, I work in IT Networking and can diagnose many many issues alone, but every time you send a tech out they don’t see any issues with the line and just request to reschedule another tech, which I have done many times now with no resolution. Again this is unacceptable.
Merlin1995, the Cox Social Media TEam answers emails from our customers. I know how frustrating internet issues can be, but we are happy to help. We are online 24/7. Thank you,
Two hours now and still no reply, I find it extremely ironic you guys are “online 24/7” but your customers can’t rely on you to provide them with the same level of connectivity in any capacity. Complaint with the FCC has been filed, and I will be getting my neighbors to do the same, I advise anyone reading this forum to do the same as well.
Merlin, I have replied to each of your forum posts. Thank you,
