Forum Discussion

Zyp's avatar
Zyp
New Contributor
5 years ago

Constant intermittent packet loss, latency, and disconnection from the internet.

First off, the post (https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25345/packet-loss-and-latency) with resolutions for latency and packet loss does nothing for my connection. Se...
ProStreamer's avatar
ProStreamer
New Contributor

Who do we make the node split inquiry to?  10 times out of 10 I'm getting a tech who doesn't have any idea what the problem is since my 'speeds look good'.  At this point, they've stopped answering emails, which is fine because they contain no information.

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@ProStreamer

We like to take a closer look at the signal levels when you have a moment please email the full-service address and full name to cox.help@cox.com.


Jonathan J
Cox Moderator