Having pretty much the same issue but ours cuts out a lot all day. Cox keeps claiming I need a new modem/ router and it has to be from them. In the 15 years we have lived in this house it has been cutting out but here lately it seems to be getting worse. Their claim is if I get one of their new modems that I would fix the problem.
Hello Joshua, sorry to hear about these overall connection concerns. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us with your name with the full service address with a link to this thread so we can get started.
I talked wit technical support and I was pretty much told that I needed a new cox modem even though the current router modem I have is about a year old and is up to date. All the step by step instructions she asked me to do is the first thing I always do because this has been a long running issue. My other issue is she never answers my initial question.
