Forum Discussion

Spikemonkey's avatar
Spikemonkey
New Contributor II

If it was congestion it would happen during all work hours. I am looking for a tech to help me out, not commentary.

JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@Spikemonkey

I've checked the modem signal levels and they aren't at optimal performance levels. Showing some time-outs (T3) which would cause an intermittent connection. Please unplug the power cord, unscrew all ends of the coax cable, and if there's a splitter bypass it. Reseat the coax ends hand tight power the modem up and see if you stay online. If still having an issue email your full name and address to cox.help@cox.com so we can schedule a technician out.


Jonathan J
Cox Moderator
  • Spikemonkey's avatar
    Spikemonkey
    New Contributor II
    4 years ago

    All the connections are tight, no splitters, I've replaced the modem twice. Your techs came out and ran me a new line form the drop a few months ago for an unrelated problem. I was told a node was giving dirty signal, then a node guy came out and said the node was fine. I was told they could come and put a monitor on the line to check for signal disruptions during the day. How can I just get that done? I'm tired of waiting around for techs to come out, not be here when the problem occurs, and then I'm back a square one.

    • Allan's avatar
      Allan
      Moderator
      4 years ago
      @Spikemonkey, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can look into this issue further for you. -Allan, Cox Support Forums Moderator.