I'm ticked too. I just started connect assist after being on the 250 m speed and loved the app. I could monitor what devices are on my network, get warning messages when they blocked malware, etc. Now I have restricted access to it. Makes no sense why. I was on the phone forever trying to get clarification and got a different answer from everyone I spoke to in tech support from there's an outage in your area to your order hasn't been processed yet. The last guy I spoke with today, Vic, said there's not reason we shouldn't have access to it. No one is on the same page in tech support. The modem is compatible and if you have the 100 mg speed without connect assist you get access. It's really discriminatory. There's not logical explanation to deny us! Frustrated!
