I mean there is a pandemic going on and a lot of people were forced to stay home and many are working from home so more users in peak hours means slower speeds than what youre used to as you stated. Reading your post I don't know what you want Cox to do. Sounds like youre already on a cheap plan and I doubt Cox can kick people off the network so you can have better bandwidth so seems youre in a pickle.
I personally pay for Gigablast and even when its "slow" its unoticeable with near 30 devices connected at different times. Maybe you should consider upgrading your plan, 10 or even 30 is really not a lot and thats not taking into consideration you will rarely "max out" at that speed all the time.
@Proctorm, I am not detecting any outages or known issues in your area at this time. Our network is built to handle peak use in the evenings and throughout the day, and Cox invests billions of dollars to upgrade its network infrastructure. I am seeing signal issues on your modem and it looks like it could be caused by ingress/noise. Can you please make sure there are no loose or damaged connections in the home? Please also make sure the coaxial cable is not damaged or bent either. -Kevin M. Cox Support Forum Moderator
I changed nothing, but since complaining a Cox truck was at the end of the street today and suddenly my service is faster than it has ever been. You're now the third person to tell me that my modem is unhealthy or something like that. I understand this is a real concern, but it doesn't add up. Yes you invest and yes you have great service but the problems correlated with two things 1st I've worked from home for 6 months but most people only for the last two weeks, that's when things started getting worse. 2nd the main road around the corner had utilities work being done. Anyway, thought you'd like t know that things are fine now and I didn't change a thing.