Chandler, AZ Jitter/Packet Loss
Over the last several weeks, I have been experiencing significant jitter/packet loss on my connection in Chandler, AZ 85248. It is causing my work VPN to disconnect, stutter/slow buffering in video streams, and makes online games virtually unplayable. This is especially noticeable during prime time hours, but tapers off at night, which to me clearly signifies the problem is due to load (over utilization) within Cox's infrastructure. I have done all the basic troubleshooting from my side -- rebooted/isolated modem, hard wired in, tried different computers, etc. I have done some basic pings/traceroutes and the problem is noticeable even within the first hop in Cox's network, which in my case is 10.28.192.1. For example, even to this first hop, I will see pings constantly jittering anywhere from ~10 to 400 ms with time outs mixed in.