Chandler, AZ Jitter/Packet Loss
Hello,
Over the last several weeks, I have been experiencing significant jitter/packet loss on my connection in Chandler, AZ 85248. It is causing my work VPN to disconnect, stutter/slow buffering ...
Forum Discussion
Hello Cherryum,
I understand this issue you're seeing has impacted your connection to your work VPN and gaming outside of that as well. There hasn't been any tickets opened for investigating a utilization or congestion issue in your area. There hasn't been any packet loss detected when pinging the equipment, though if this is an issue that presents itself to you at off and on times or during a particular time of day, then we may need to look at this at the time you experience the issue. We may need to reserve a service appointment for a date and time-frame you experience the issue most, so we can look into this further on our side. With the coronavirus, we're still able to send a technician to troubleshoot outside, though cannot enter the home until that restriction is lifted. You may email us at Cox.Help@cox.com with your account information, a link to this forums, and include attachments of your pings.
Respectfully,
Dustin
Cox Support Forums Moderator
I understand this issue you're seeing has impacted your connection to your work VPN and gaming outside of that as well. There hasn't been any tickets opened for investigating a utilization or congestion issue in your area. There hasn't been any packet loss detected when pinging the equipment, though if this is an issue that presents itself to you at off and on times or during a particular time of day, then we may need to look at this at the time you experience the issue. We may need to reserve a service appointment for a date and time-frame you experience the issue most, so we can look into this further on our side. With the coronavirus, we're still able to send a technician to troubleshoot outside, though cannot enter the home until that restriction is lifted. You may email us at Cox.Help@cox.com with your account information, a link to this forums, and include attachments of your pings.
Respectfully,
Dustin
Cox Support Forums Moderator
