Forum Discussion

Sea-Salt's avatar
Sea-Salt
New Contributor
5 years ago

Can't connect my laptop to my network, other devices find it just fine. Any tips?

Recently got internet set up in my new apartment, and I'm having issues getting my laptop to connect to wi-fi. I'm able to connect via an ethernet cable to the modem, but for some reason, my wi-fi doesn't appear on the network list.

I didn't have any issues getting other devices to connect (phone, game systems). I did find out that my laptop might be too old to pick up the 5 GHz signal (laptop is about 4 years old), so I gave a separate name to my 2.4 GHz signal, but that one isn't showing up in my laptop's network list, either.

Anybody got any advice or tips? I'm glad that I can get online in some sort of way, but I don't want to have to stay tethered to the modem in order to do so.

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    Hello Sea-Salt,

    I understand you're able to connect to your WiFi on other devices, but for some reason your laptop is not able to see 2.4 or 5 GHz networks on the list of available networks. It may be possible your computer may not be able to connect to 5 GHz, but not sure without more information on the computer. If you're subscribed to our Cox Complete Care plan, then you may call for help with this kind of issue: Support is available 24/7/365 at 1-877-COX-ASST (1-877-269-2778). More about what the plan covers is available on our website www.cox.com/residential/support/cox-complete-care.html.

    Dustin
    Cox Forum Support Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Can you manually enter your network credentials in the properties of your wireless NIC?

    • Sea-Salt's avatar
      Sea-Salt
      New Contributor
      5 years ago

      I would probably need some sort of walkthrough on that. This is the first time I've had to set up an internet connection.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        What Operating System?

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    i have 2 older dell laptops that see the wi-fi & won't connect.