Hello Sea-Salt,
I understand you're able to connect to your WiFi on other devices, but for some reason your laptop is not able to see 2.4 or 5 GHz networks on the list of available networks. It may be possible your computer may not be able to connect to 5 GHz, but not sure without more information on the computer. If you're subscribed to our Cox Complete Care plan, then you may call for help with this kind of issue: Support is available 24/7/365 at 1-877-COX-ASST (1-877-269-2778). More about what the plan covers is available on our website www.cox.com/residential/support/cox-complete-care.html.
Dustin
Cox Forum Support Moderator
