Cannot receive email on any 3rd party clients
Last email received in Outlook Saturday night. Then began receiving errors on Sunday morning. Went to webmail.cox.com and also could not access my account. Attempted to change password per instructions on the page but was unable to due to website errors. Opened chat session. Cox tech instructed me to go to myemail.cox.com instead of webmail.cox.net, and after the tech reset my password (again) I was finally able to access my email on that website. However, despite 2 more chat sessions, one more password reset, and repeated attempts of entering the settings EXACTLY as instructed by Cox, I still cannot receive any email on any 3rd party apps I have. This includes Outlook, Thunderbird, Windows Mail and the mail app on IOS 11. I keep getting an error message that says: "Log onto incoming mail server (POP3): Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR internal server error." Interestingly, my outgoing (smtp) seems to work okay, as test emails sent to other email addresses from Outlook are being received. Also interestingly, both the Cox techs and the guidelines on their website repeatedly state to make sure my server name does not contain "west", "east" or anything else, except "pop.cox.net", because they say it won't work otherwise. Well, that was how they were set before all this started (pop.cox.net port 995). Yet a friend of mine still has his incoming server set as "pop.west.cox.net" and his email is working just fine in Outlook. Go figure. It almost seems like Cox needs to do some kind of reset of the user ID or something. Cox, what can be done here?
