Forum Discussion

aydew's avatar
aydew
New Contributor
5 years ago

Cancelation of internet service

I sat on hold today with customer service and was never helped. I dont understand why you can't cancel online or through email. If you can, can anyone' enlighten me

5 Replies

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @aydew


    In order to protect the security of your account, we are unfortunately unable to cancel services through email, chat or social media

    Jonathan J
    Cox Moderator
  • Zurq's avatar
    Zurq
    Contributor II

    just dont pay the bill and they will shut you off i guess