Forum Discussion

regima1p's avatar
regima1p
New Contributor II
4 years ago

C7000v2 Firmware Version Needs Update - Packet Loss / Upload Speed inadequate - Las Vegas DMA

I noticed the Firmware for this modem is not up to date with COX.  Netgear's website shows the approved firmware for COX should be V1.02.12 - can someone look into this?

I'm unsure if firmware is the reason for my low upload speed since lately I been getting is 1-3 mbps (i pay for 30mbps upload).  Can someone help me with this?  Download is great but the upload speed is very unsatisfactory and needs to be fixed.  Below info may be useful to diagnose:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 927000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 25 927000000 Hz 4.9 dBmV 37.8 dB 0 0
2 Locked QAM256 2 789000000 Hz 5.3 dBmV 38.6 dB 0 0
3 Locked QAM256 3 795000000 Hz 5.2 dBmV 38.6 dB 0 0
4 Locked QAM256 4 801000000 Hz 4.9 dBmV 38.1 dB 0 0
5 Locked QAM256 45 429000000 Hz 5.1 dBmV 37.3 dB 0 0
6 Locked QAM256 6 813000000 Hz 4.6 dBmV 38.2 dB 0 0
7 Locked QAM256 7 819000000 Hz 4.6 dBmV 38.1 dB 0 0
8 Locked QAM256 8 825000000 Hz 4.9 dBmV 38.2 dB 0 0
9 Locked QAM256 1 783000000 Hz 5.2 dBmV 38.5 dB 0 0
10 Locked QAM256 33 357000000 Hz 4.7 dBmV 36.6 dB 0 0
11 Locked QAM256 34 363000000 Hz 4.8 dBmV 36.8 dB 0 0
12 Locked QAM256 35 369000000 Hz 4.8 dBmV 36.9 dB 0 0
13 Locked QAM256 36 375000000 Hz 4.8 dBmV 36.8 dB 0 0
14 Locked QAM256 37 381000000 Hz 4.9 dBmV 37.1 dB 0 0
15 Locked QAM256 38 387000000 Hz 4.9 dBmV 37.2 dB 0 0
16 Locked QAM256 39 393000000 Hz 5.1 dBmV 37.5 dB 0 0
17 Locked QAM256 40 399000000 Hz 5 dBmV 36.5 dB 0 0
18 Locked QAM256 41 405000000 Hz 5.2 dBmV 36.5 dB 0 0
19 Locked QAM256 42 411000000 Hz 5.1 dBmV 36.5 dB 0 0
20 Locked QAM256 43 417000000 Hz 4.9 dBmV 36.5 dB 0 0
21 Locked QAM256 44 423000000 Hz 5 dBmV 36.5 dB 0 0
22 Locked QAM256 46 435000000 Hz 4.9 dBmV 36.2 dB 0 0
23 Locked QAM256 47 441000000 Hz 4.9 dBmV 36.2 dB 0 0
24 Locked QAM256 48 447000000 Hz 4.9 dBmV 36.2 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 39 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 29900000 Hz 39 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 23500000 Hz 38.9 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16900000 Hz 37.4 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
 
Current System Time:Sat Oct 17 19:29:34 2020
System Up Time:00:24:55
  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello, thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Sharon
    Cox Support Forum Moderator
     
  • regima1p's avatar
    regima1p
    New Contributor II
    4 years ago

    Packet loss and upload issues continue.  Like clockwork at 11pm PST I get the following results consistently https://www.speedtest.net/result/10284950136

    This is unacceptable.

    Running tests now (4:17 PST) I am getting 5-8p Mbps upload speed which is fair but far from the 30upload speed I pay for every month. 

     Packet loss test of 212 bytes at 15 pings/second is giving me 10.3% failure rate which it totally unacceptable.  Do you know how embarrassing this is going over 1Q21 projections in a zoom meeting and having my face fuzz out and voice sound like a distorted autotune version of Tpain?  Unacceptable. 

    • regima1p's avatar
      regima1p
      New Contributor II
      4 years ago

      Midnight, PST, upload speed decides to take a complete ** below 1mbps.   This is straight throttling by COX. 

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        4 years ago
        @Regima1p

        I'm sorry for the inconvenience, services may be intermittent due to maintenance until 6 am. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html.