Forum Discussion

regima1p's avatar
regima1p
New Contributor II
4 years ago

C7000v2 Firmware Version Needs Update - Packet Loss / Upload Speed inadequate - Las Vegas DMA

I noticed the Firmware for this modem is not up to date with COX.  Netgear's website shows the approved firmware for COX should be V1.02.12 - can someone look into this? I'm unsure if firmware is t...
SharonL's avatar
SharonL
Former Moderator
4 years ago
Hello, thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Sharon
Cox Support Forum Moderator
 
  • regima1p's avatar
    regima1p
    New Contributor II
    4 years ago

    Thank you, email sent.