Hello. It looks like Blink is saying that you cannot have a merged network. This means that both your 2.4 and 5g network will need to have separate names (ssid). You will want to check your router settings to make sure that it is configured properly to use Blink's camera system. Also, I have checked your modem from our side and I do not see any unusual latency/packed loss at this time. -Allan, Cox Support Forums Moderator.