Forum Discussion

Jbpalm's avatar
Jbpalm
New Contributor
5 years ago

Billing Changes

Help!  My invoice changes each month with Cox.  I cannot reach a human to discuss this with.  I cannot downgrade my service online without signing a 2 year agreement.  Why would I sign a new 2 year agreement when Cox is held to no service levels and can raise my pricing monthly?  I was just on hold for 45 minutes and got ahold of Ashley at 2:14pm CST on 9/14/20.  She disconnected our call when transferring me.  The chat is too busy right now, they won't even put me in a queue.  When I do get someone to speak with, I cannot get their last name.  They are held to NOTHING to have what they say to me getting honored.  Cox is my only ISP option - please provide advice and / or a way to contact someone in management...

bad service
  • MaryF's avatar
    MaryF
    Former Moderator
    5 years ago
    Hi Jbpalm,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at cox.help@cox.com with your full name, account holder's name, street address and details of your issue or a link to your forum post.

    Mary
    Cox Support Forums Moderator