Forum Discussion

JannahJabbar1's avatar
JannahJabbar1
New Contributor
12 days ago

Bill

I moved services now my bill not showing up

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    10 days ago

    Call in and request escalation to CAG. HAVE THE CAG, verify your Cox ID has been properly transferred from your OLD account to your NEW account. Once it is, you will see your new bill. 

  • NicholeC's avatar
    NicholeC
    Moderator
    12 days ago

    Hello,

    I'm sorry to hear you're unable to access your bill. Are you able to login under the new acct number and just don't see a bill loaded yet, or is it still showing the old address? If it's showing the old address, you can register the new address here: https://www.cox.com/myprofile/registration.html

    If you need your user transferred, please email my team at cox.help@cox.com 

    Thank you.