Forum Discussion

Dave9's avatar
Dave9
Contributor III
5 years ago

Before you run PingPlotter or speed tests, do this!

How's that for a clickbait headline? But this is really about that headline. When you're experiencing problems with Cox internet service, you need to check and confirm the reliability of the RF net...
scoomas's avatar
scoomas
New Contributor II
5 years ago

Would that be my main issue from what you can tell? Its worth noting that one tech deemed my aerial line as bad and said it was at least 10+ years old and from before Cox switched to digital. The next 3 techs said he was wrong and that didnt get replaced

Allan's avatar
Allan
Moderator
5 years ago
@Scoomas, Since you are seeing time out errors, I recommend checking for any splitters on the cable line going to the modem. Please bypass them if possible and let us know if there is any change. -Allan, Cox Support Forums Moderator.