Forum Discussion

Sharon68kay's avatar
Sharon68kay
New Contributor
2 months ago

Wifi

This is the third day this week that I have not had Wi-Fi because they are constantly doing maintenance. I'm being charged $140 a month I've been a long time customer. Is there going to be any kind of discount for this? New customers get treated better than long time customers 

1 Reply

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    Hi, Sharon. I'm so sorry for the issues with your service. We're glad to assess your account for credit. Please email us at Cox.Help@cox.com with your name, address, Cox PIN and a copy of this forum message. I am happy to assist you.